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Customer Satisfaction Index · July 2026

At Nordlogway, we listen to our customers to keep improving. The Customer Satisfaction Index (CSI) allows us to understand how they assess our services, identify areas for improvement, and strengthen what they value most.

This report presents the main results of the 2026 CSI and the actions taken.

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ISC servei integrat en

Customer Satisfaction Index · July 2026

At Nordlogway, we listen to our customers to keep improving. The Customer Satisfaction Index (CSI) allows us to understand how they assess our services, identify areas for improvement, and strengthen what they value most.

This report presents the main results of the 2026 CSI and the actions taken.

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Reverse logistics

Goods return service

Reverse logistics service

At Nordlogway, we provide reverse supply chain management solutions that ensure a smooth and cost-effective process for handling returns, exchanges, and reprocessing of goods. Our returns management services are designed to minimize disruptions, reduce costs, and improve overall operational efficiency.

How do we implement our reverse logistics solutions?

Comprehensive product return logistics

We specialize in product return logistics and returns processing and handling, offering tailored solutions for businesses across different industries. Whether you need eCommerce returns solutions or large-scale returned goods transportation, we streamline the process to enhance customer satisfaction and optimize supply chain operations

Optimized reverse flow management & inventory recovery

Our expertise in reverse flow management ensures that returned items are efficiently assessed, sorted, and directed to the appropriate next step—whether for resale, recycling, or disposal. With inventory recovery solutions, we help businesses recover value from returned products while maintaining sustainability and profitability.

Flexible returns shipping services

With our returns shipping services, we guarantee fast and reliable transportation of returned goods to the required destination, whether back to the supplier, a repair facility, or a redistribution center. Our optimized supply chain optimization for returns helps companies reduce waste and enhance the lifecycle of their products.

Why choose Nordlogway as a reverse logistics provider?

  • Comprehensive customer return solutions to simplify and streamline the returns process.
  • Fast and efficient returns shipping services to minimize delays and costs.
  • Advanced reverse supply chain management for optimal handling and sustainability.
  • Tailored solutions for eCommerce, retail, and industrial returns.

At Nordlogway, we turn reverse logistics into a strategic advantage, helping businesses enhance efficiency, reduce costs, and improve their environmental impact through optimized returns management services.

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Cross-docking service

Efficiency and productivity within the supply chain

Cross-docking services

At Nordlogway, our cross-docking logistic services is designed to enhance supply chain optimization, reducing storage time and expediting order fulfillment.

By streamlining goods transfer between vehicles, we help businesses improve efficiency, minimize handling costs, and accelerate deliveries.

How do we do our cross-docking warehouse services?

Fast and seamless cargo flow

With our logistics and freight services, we ensure fast freight processing and efficient cargo handling, eliminating unnecessary storage and reducing transit times. Our distribution center operations are optimized to facilitate quick unloading, sorting, and reloading, allowing products to reach their destination faster.

Strategic load optimization & transloading services

We specialize in load optimization and transloading services, ensuring maximum space utilization and cost-effectiveness. Our solutions are tailored to your specific logistics needs, optimizing transportation management while maintaining full visibility of your supply chain.

Seamless inventory and distribution management

Nordlogway’s inventory management solutions integrate real-time tracking, giving you full control over your shipments. We enhance distribution logistics solutions to ensure that goods move efficiently through the supply chain, improving overall performance and customer satisfaction.

Why choose Nordlogway for cross-docking warehouse?

  • End-to-end supply chain management solutions that reduce storage time and costs.
  • Highly efficient cargo transfer between transportation modes.
  • Optimized freight handling and distribution logistics solutions for improved speed and accuracy.
  • Technology-driven inventory management solutions ensuring real-time visibility.

With Nordlogway, you gain a logistics partner committed to supply chain optimization, delivering fast, cost-effective, and seamless cross-docking solutions for your business.

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picking

Preparation, verification and dispatch of orders

Stock picking services

At Nordlogway, we provide efficient picking solutions tailored to your business needs. Our inventory picking solutions ensure speed, accuracy, and seamless order processing, optimizing your supply chain and enhancing customer satisfaction.

How do we do our picking services?

Precision in every step of the process

Our order picking services are designed for stock picking optimization, ensuring that each item is selected, packed, and dispatched with maximum efficiency. Whether you require warehouse picking and packing for retail, e-commerce, or industrial distribution, our team guarantees precision at every stage.

Technology-driven logistics and picking solutions

With a fully automated system, we integrate real-time inventory management and barcode scanning and picking, providing complete visibility and control over your stock. This ensures stock accuracy and picking efficiency, reducing errors and optimizing order fulfillment.

Customized pick and pack services

We adapt our pick and pack services to your specific requirements, ensuring that each order is processed according to your packaging, labeling, and dispatch needs. From single-unit orders to large-scale distributions, our order fulfillment and inventory picking solutions are designed to scale with your business.

Why choose Nordlogway for your picking logistics provider?

  • Highly trained team ensuring order accuracy and speed.
  • Fully computerized process for real-time tracking and transparency.
  • Optimized stock picking to minimize delays and errors.
  • Flexible solutions tailored to your logistics and distribution needs.

With Nordlogway, you get a trusted partner for seamless and efficient logistics and picking solutions, ensuring your orders are processed with the highest level of accuracy and efficiency.

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