Privacy Policy

Additional information

We work to offer, through our products and services, the best possible experience. In some cases, it is necessary to ask you for information to achieve this. We care about your privacy and must be as transparent as possible in this regard.

With regard to the protection of natural persons as regards the processing of personal data and the free movement of such data, and Law 34/2002 of 11 July on information society services and electronic commerce (hereinafter, “LSSI”), we inform you that, as data controller, we incorporate the personal data provided by users into an automated file.

Our commitment begins by telling you the following:

Your data are collected so that the user experience improves, according to your interests and needs. We are transparent about the data we obtain about you and the reason why we do so. Our intention is to offer you the best possible experience. Therefore, when we use your personal information we always do so in compliance with the regulations, and when necessary we will request your consent. Therefore, if you decide not to authorise us to process it, you may ask us to stop processing it.

Our priority is to guarantee your security and to process your data in accordance with European regulations.

If you want to obtain more information about the processing of your data, you can consult the different sections of the privacy policy below:

Who is responsible for processing your personal data?

Identity: Nordlogway, SL

Professional address: carrer Carles Regás Cavalleria, 13-15, 08560-Manlleu

Tax ID no.: B-64570070

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

What personal data do we collect?

Personal data the user may provide:

• First and last name(s).
• Email address.
• IP address, date and time you accessed our services, the internet browser you use and data about the operating system of the device.
• Any other information or data you decide to share with us.

Why and for what purposes do we process your data?

We process the information provided by interested persons for the following purposes:

• Managing the sending of commercial communications about the activities and services we offer according to the interests and preferences shown.
• Filling job positions in the company.
• Providing tracking of the logistics operation.

We inform you that the personal data obtained as a result of registration as a user will form part of the Record of Processing Activities and operations (RAT), which will be updated periodically in accordance with the GDPR.

What is the lawful basis for processing your data?

The processing of your data may be based on the following legal bases:

• Data subject’s consent to receive commercial communications, advertising and news from Norlogway, SL.
• Legitimate interest for processing our customers’ data in direct marketing actions and the data subject’s express consent for everything related to automated assessments and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and third-party claims.

How long do we keep your data?

Processing of the data for the purposes described will be maintained for the time necessary to fulfil the purpose of collection (for example, while the business relationship lasts), as well as, where applicable, for compliance with the legal obligations arising from the processing of the data.

To which recipients are your data disclosed?

In some cases, only when necessary, we will provide users’ data to third parties. However, we will never sell data to third parties. External service providers (for example, payment providers) with whom we work may use the data to provide the corresponding services. However, they will not use this information for their own purposes or for disclosure to third parties.

We endeavour to guarantee the security of personal data when they are sent outside the company and we ensure that third-party service providers respect confidentiality and have appropriate measures to protect your personal data. These third parties are obliged to ensure that the information is processed in accordance with data privacy regulations.

In some cases, the law may require personal data to be disclosed to public bodies or other parties; we will only disclose what is strictly necessary to comply with these legal obligations.

Where are the data stored?

As a general rule, data are stored within the EU. For data sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules(BCR) or because they have adhered to the “Privacy Shield”.

What rights do you have and how can you exercise them?

You may send your communications and exercise your rights by means of a request to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it..

Under the GDPR you may request:

• Right of access: you may request information about the personal data we hold about you.
• Right to rectification: you may notify any change to your personal data.
• Right to erasure and to be forgotten: you may request deletion, subject to prior blocking of the personal data.
• Right to restriction of processing: entails restricting the processing of personal data.
• Right to object: you may withdraw consent to the processing of your data, objecting to further processing.
• Right to data portability: in some cases, you may request a copy of your personal data in a structured, commonly used and machine-readable format in order to transmit them to another controller.
• Right not to be subject to individual decision-making: you may request that decisions not be taken based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject

In some cases, we may refuse the request if you ask for the deletion of data necessary to comply with legal obligations.

Likewise, if you have any complaint about the processing of data, you may lodge a complaint with the data protection authority.

Who is responsible for the accuracy and truthfulness of the data provided?

The user is solely responsible for the truthfulness and correctness of the data included, holding our company, Nordlogway, SL, harmless from any liability in this regard.

Users guarantee and, in any case, are responsible for the accuracy, validity and authenticity of the personal data provided, undertaking to keep them duly updated.

The user agrees to provide complete and correct information on the registration or booking form.

Nordlogway, SL reserves the right to terminate the contracted services entered into with users if the data provided are false, incomplete, inaccurate or not up to date.

Nordlogway, SL is not responsible for the truthfulness of information that is not produced by us and for which another source is indicated; therefore, it assumes no liability for any hypothetical damages that may arise from the use of such information.

Nordlogway, SL reserves the right to update, modify or delete the information contained on the web pages and may also limit or deny access to this information.

The user holds Nordlogway, SL harmless from any liability for any damage or loss that the user may suffer as a consequence of errors, defects or omissions in the information provided by Nordlogway, provided it comes from sources outside Nordlogway.

Likewise, the user certifies that they are over 14 years of age and that they have the legal capacity necessary to give consent with regard to the processing of personal data.

How do we process minors’ personal data?

In principle, our services are not specifically aimed at minors. However, if any of them are aimed at minors under fourteen years of age, in accordance with Article 8 of the GDPR and Article 7 of LO3/2018 of 5 December (LOPDGDD), we will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process minors’ personal data. In such a case, we will require the ID card or another form of identification of the person giving consent.

In the case of those over fourteen years of age, data may be processed with the user’s consent, except in those cases in which the Law requires the assistance of the holders of parental authority or the person who must provide support measures.

What security measures do we apply to protect your personal data?

We have adopted the legally required levels of security for personal data protection, and we seek to install such other additional technical means and measures within our reach to prevent loss, misuse, alteration, unauthorised access and theft of the personal data that have been provided to us.

We are not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by reasons beyond our control; nor for delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads at the Data Processing Centre, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate intrusions beyond our control.

However, the user must be aware that security measures on the Internet are not impregnable.

Links to other websites

On the website https://nordlogway.com there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, and Nordlogway is released from any type of liability regarding its privacy policy.

How do we use cookies?

The Nordlogway website uses cookies in order to optimise and personalise browsing.

Cookies are physical information files stored on the user’s own device; the information collected through cookies is used to facilitate the user’s navigation on the portal and to optimise the browsing experience.

Data collected through cookies may be shared with their creators, but in no case will the information obtained through them be associated with personal data or data that could identify the user.

However, if the user does not want cookies to be installed on their hard drive, they have the possibility of configuring the browser so that it prevents the installation of these files.

For more information, consult the cookies policy section.

Can the privacy policy be modified?

This privacy policy may be modified.

We recommend that you review the privacy policy periodically.